N95 Mask FAQ

Here are some common questions people are asking about our N95 masks and service.

Q. Are all your masks genuine N95?
A. Yes, each and every one of the masks we sell are only genuine American certified NIOSH N95 masks. We do sell non-N95 masks and they are marked as such.

Q. Do you sell re-usable and washable face masks?
A. Yes, we sell premium quality Italian made fashion face masks.

Q. Where do you ship to?
A. We ship worldwide to most countries

Q. Where do the N95 masks ship from?
A. We have shipping available from both USA and Canada

Q. How do I contact you?
A. Please send us a message and we will respond to you by email.

Q. Can we come to your store to pick up masks?
A. Sorry, we are an online store only and our shipping partners are not able to meet customers.

Q. How much is shipping?
A. Standard shipping :
USA – $8 – 15
Canada – $14 – 25
Rest of world – $10

Q. How long does standard shipping take?
A. It depends on where you are in the world but here are a few examples for standard shipping:
USA 2-4 days
Canada 1-7 days
Europe / Asia / Middle East / Africa up to 21 days

Q. Does the shipping have tracking?
A. Yes, all orders will be provided with a tracking number

Q. Do you have faster shipping?
A. Yes we have express shipping as well (Fedex, DHL, UPS etc.)
USA 1-2 business days – starting at $40
Canada 1-2 business days – starting at $40
Europe 3-9 business days – starting at $40
Europe 2-7 business days – starting at $80
Asia / Middle East / Africa – please let us know your city and country for quote

Q. How long does it take to get my order processed?
A. We process and ship every order within 24 hours of receiving payment

Q. How are the masks shipped?
A. Masks are first wrapped in new plastic and then packed in hard sided cardboard box so you can be sure that your masks will not be damaged or soiled during shipping.

Q. Do the masks expire?
A. The N95 masks do have an expiry date. All of our masks were recently produced and the expiry date is around 5 years away.

Q. What payment options are available for your N95 Masks?
A. We have the following payment options:
Visa / Mastercard / Amex – Worldwide. Small orders of less than 2 masks only
Cryptocurrency – We accept popular cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Monero, Litecoin, Stellar etc.
Interac Email Transfer – Canada
Interac (regular) – Canada.
Internet bank transfer / BACS – UK
Bank / Wire transfer – Worldwide
WeChat Pay – Worldwide

Q. How much are your masks?
A. Please contact us for current pricing

Q. How is the prices of your masks set?
A. Pricing is based on global supply and demand

Q. Do you have N95 masks available?
A. Yes, we have regular and valved N95 masks in stock and ready to ship to you!

Q. Do NIOSH certified N95 masks stop influenza, bacteria and virus like coronavirus?
A. Yes, if used properly, N95 masks filter out these particles.

Q. Do regular face masks (non-N95) filter out influenza, bacteria and virus like coronavirus?
A. Usually no but we can not speak for all other masks. We only sell certified N95 or better masks.

Q. I want to buy more masks, can I get a better price?
A. Right now there is very high demand for N95 masks and the price is not negotiable

Q. My local health authorities are saying that masks do not help for the Coronavirus, is this true?
A. This is absolutely not true. There is an extreme shortage at the moment and authorities may be trying to save the N95 masks for hospitals, service workers and health workers. See this article for more information. https://t.co/4TGomLiyIE

Now the CDC recommends face masks

Q. Do you have more information on the masks you sell?
A. Yes, please see the N95 Masks page to see the details of all the masks we sell.

Q. How do I know you have the masks I order?
A. Let us know which masks and how many you want and we are happy to send a picture of your order before you pay

Q. How do I order your N95 masks?
A. You can buy N95 masks, check our Buy N95 Masks page for more details.

Q. How do I know the masks you have are real N95 masks?
A. All of our masks are genuine USA NIOSH N95 certified. Please see this article to see how you can look up the brands and model numbers on the CDC website which lists every certified N95 mask. How to buy genuine N95 Masks

Q. Are your masks real USA N95 masks or Chinese KN95 masks?
A. All of our masks are genuine USA certified N95 masks that are listed on the CDC website. See this article for more details. How to buy genuine N95 Masks

Q. I represent a large organisation and want to buy a large quantity of N95 masks.
A. Unfortunately, we are unable to help you. We currently allow a maximum of 10 masks per order.

Q. What is your refund policy?
A. N95 masks are a health product and due to sanitary / health reasons, returns and refunds are not possible. We will never take any mask back and sell to another customer. You can be sure you are getting a brand new and clean N95 mask from the factory.

Q. Who are your customers?
A. We have a wide range of customers but mostly healthcare professionals and workers, dentist and physician practices, retail workers, delivery drivers, warehouse workers, police, fire service, small business, individuals and many more from all walks of life and industries.

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